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HelpTech: Elevating School Operations with Automatic Ticket Categorization through Natural Language Processing

HelpTech: Elevating School Operations with Automatic Ticket Categorization through Natural Language Processing

2023 IEEE 15th International Conference on Humanoid, Nanotechnology, Information Technology, Communication and Control, Environment and Management (HNICEM), 1-5, (2023)

doi 10.1109/HNICEM60674.2023.10589054 | Citations: 3

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This is a post-peer-review, pre-copyedit version of an article published in the proceedings of the 2023 IEEE 15th International Conference on Humanoid, Nanotechnology, Information Technology, Communication and Control, Environment and Management (HNICEM). The final authenticated version is available online at: https://doi.org/10.1109/HNICEM60674.2023.10589054.

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Cite this paper

Alcober, G. I., Revano Jr., T. F., Garcia, M. B., Enriquez, J. B. R., Habal, B. G. M., & Tuazon, J. B. D. (2023). HelpTech: Elevating School Operations with Automatic Ticket Categorization through Natural Language Processing. In 2023 IEEE 15th International Conference on Humanoid, Nanotechnology, Information Technology, Communication and Control, Environment and Management (HNICEM) (pp. 1-5). IEEE. https://doi.org/10.1109/HNICEM60674.2023.10589054

Alcober, Geliza I., et al.. "HelpTech: Elevating School Operations with Automatic Ticket Categorization through Natural Language Processing." 2023 IEEE 15th International Conference on Humanoid, Nanotechnology, Information Technology, Communication and Control, Environment and Management (HNICEM), 2023, pp. 1-5. https://doi.org/10.1109/HNICEM60674.2023.10589054.

Alcober, Geliza I., Teodoro F. Revano Jr., Manuel B. Garcia, John Benedic R. Enriquez, Beau Gray M. Habal, and John Byron D. Tuazon. "HelpTech: Elevating School Operations with Automatic Ticket Categorization through Natural Language Processing." 2023 IEEE 15th International Conference on Humanoid, Nanotechnology, Information Technology, Communication and Control, Environment and Management (HNICEM) (2023): 1-5. https://doi.org/10.1109/HNICEM60674.2023.10589054.

Alcober, G. I., Revano Jr., T. F., Garcia, M. B., Enriquez, J. B. R., Habal, B. G. M. and Tuazon, J. B. D. (2023) 'HelpTech: Elevating School Operations with Automatic Ticket Categorization through Natural Language Processing', 2023 IEEE 15th International Conference on Humanoid, Nanotechnology, Information Technology, Communication and Control, Environment and Management (HNICEM), pp. 1-5. IEEE. https://doi.org/10.1109/HNICEM60674.2023.10589054

Alcober GI, Revano Jr. TF, Garcia MB, Enriquez JBR, Habal BGM, Tuazon JBD. HelpTech: Elevating School Operations with Automatic Ticket Categorization through Natural Language Processing. 2023 IEEE 15th International Conference on Humanoid, Nanotechnology, Information Technology, Communication and Control, Environment and Management (HNICEM). 2023:1-5. doi:10.1109/HNICEM60674.2023.10589054.

SUBMITTED

Oct 20 2023

PRESENTED

Nov 23 2023

PUBLISHED

Jul 15 2024

LINK

https://doi.org/10.1109/HNICEM60674.2023.10589054

Authors

Alcober, Geliza I.

College of Computer Studies

FEU Institute of Technology, Philippines

Revano Jr., Teodoro F.

College of Computer Studies

FEU Institute of Technology, Philippines

Garcia, Manuel B.

College of Computer Studies

FEU Institute of Technology, Philippines

iD 0000-0003-2615-422X

Enriquez, John Benedic R.

College of Computer Studies

FEU Institute of Technology, Philippines

Habal, Beau Gray M.

College of Computer Studies

FEU Institute of Technology, Philippines

Tuazon, John Byron D.

College of Computer Studies

FEU Institute of Technology, Philippines